Frequently Asked Questions

Go ahead, ask us anything.

We’re happy to help with any questions! Get a Quote to connect with our team. We can’t wait to talk about your project.

Getting Started

We can print any quantity, from a single sample piece to thousands. Please keep in mind that orders of less than 25 pieces carry an initial set-up fee of $25 per print location and per colour in your design.
Feel free to browse the Products and Pricing section of our website. You can view pricing for various designs at various quantities for our most popular items.

Our standard turnaround time is 12 business days, and typically a few days quicker – this countdown starts from the day we have your quote fully approved and your deposit processed.

 

Some of our services and printing methods (like custom care labels, woven label sewing, etc.) add to the standard turnaround time.

 

If you have a deadline, please notify us when placing your order. Rush Charges apply to orders needing a quicker turnaround time than what our standard turnaround time offers. These charges cover expedited processing, shipping, and adjustments to our print schedule to accommodate rush deadlines.

An unflattened vector version (.ai / .eps / .pdf) is ideal. Please make sure to outline your fonts – we have a quick guide right hereIf you don’t have a vector file we recommend your raster file (.psd, .tif, .jpg) is 300dpi or larger for best print results.

Need a little help getting your idea onto a t-shirt? Our in-house design team can help create an original design for your project, or bring your existing files up to scratch for print.

 

We can also connect you with established local designers to bring your concepts to life if they are outside our in-house specialities.

 

Visit our Custom Graphic Design page for more details.

We offer 10% off orders to select events and non-profits in exchange for a logo placement on the tee, and a shoutout on social media. Ask your Account Executive for details.

We have a $10 flat-rate charge to mix in an additional style or colour while still combining the quantities for a larger price break. We’re pretty loose about charging this fee; mostly only when the mix demands extra logistics on our end.

We have a similar $10 charge for changing the ink colour while still combining the quantity.

For example: A 100 piece order split between black tees w/ a white print, and white hoodies w/ a black print, would have a $10 fee for the style, and a $10 fee for the ink change, but would still qualify for our 100+ piece price break.

Definitely! Purchasing a blank sample is the best way to get the feel for your garment choice. A blank sample lets you wash, wear, and truly test the garment. Let your Account Executive know what you’re looking for and we can get a sample into your hands.

*Some brands are not available for blank purchase.

We prefer not to handle customer supplied blanks. It’s typically the same price when we source the garments, plus the logistics of your order are way more streamlined when we source the blanks.

Screen Printing

Custom Screenprinting pricing is based on the total number of print locations and colours in your design, the total quantity per design to be printed, plus the garment to be printed on. Our first price break is at 25+ pieces and our set-up charge ($25 per colour, per design) disappear at this quantity as well.

The $25 Set-Up charge covers the cost of preparing your design, creating the screen for production and setting up the press for your print. This fee is only charged once per design, per colour/screen, on every order under 25 pieces. Remember, orders of more than 25 pieces (per design) are exempt from all Set Up charges!

Please review our Stock Ink Colours page. If none of our stock colours are close enough to your vision we can mix a custom Pantone simulation for $35.00 per colour. 

There is no charge for Pantone mixes that are already on our shelf! Any mix charge covers the ink for the entire order.

Yep! We have discounted pricing for orders placed within thirty (30) days from the day your order is ready for pick-up. 

To be considered a ‘re-order’ your design specs, placements, and garment choice must be the same.

If your re-order quantity is in the same range or larger, we will apply a blanket discount of 10% to your invoice.

If your re-order quantity is smaller, we will apply the same quantity discount as your largest invoice. Re-orders of less than 25 pieces are subject to set-up fees.

Example A – David orders 50 hoodies and they sold out! He only needs 12 more.

The 12 additional hoodies would carry applicable set-up fees due to the low quantity – but each hoodie would qualify for the same 50 piece pricing.

Example B – David orders 50 hoodies and they sold out! Now he needs 100 more.

The 100 additional hoodies would qualify for the higher 100-piece price break, plus be discounted 10%.

We don’t recommend it. We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies.

Everything Else

Our preferred method of payment is an Interac e-Transfer. Please include your invoice number on the transfer to expedite processing, and remember to let us know the password.

We accept credit card payments as well, but only in full and up front.

We also accept cash or cheque in our studio, by appointment. 

Let your Account Executive know which works best for you!

Of course! Our in-house specialities include screenprinting, wholesale garment procurement, and graphic/spot-colour design.

Our Supply Division works closely with top manufacturers to connect our clients with production services to pair with our in-house specialities.

We’re not your average ‘promo’ company. Our in-house production experience and wholesale relationships ensure easy communication, top quality, and the best pricing. All backed by the same quality standards as our in-house specialties.

We’re tucked into 264 Portage Avenue, right in the heart of Downtown Winnipeg.

Due to the size of our team we are typically unable to accommodate walk-in visitors.

The absolute best and fastest way to get an order started is to request a quote right here.

Our shop hours vary with our workload, so our studio is open by appointment only. Shoot us an email and we’ll set up a meeting!

Chances are that we already do!

We have no hidden fees and no set-up fees on orders of 25+. We work closely with many brands and suppliers to streamline the sourcing process and negotiate some of the lowest wholesale prices on garments. We employ many big-production policies and systems in order to increase efficiency, reduce waste, improve the order process, and produce better prints.

In turn, this allows us to pass those savings onto our customers via our competitive pricing. For this reason, our pricing in non-negotiable.

We do offer special discounts and promotions, though. Keep an eye on our Instagram and let us know if you’re representing a local non-profit, or charity.