Print Policies & Order Guidelines

A complete guide to our Print Policy and Order Procedures.
01. General Information

01. General Information

Payment Terms

Orders must have a deposit of at least 50% made against the approved quote to be considered a submitted order. The turnaround time for your order will not begin until this deposit has been made. Invoices totalling less than $300 will require a 100% payment before work begins.

We accept Interac Email Transfers, cash, cheque, credit cards via PayPal (subject to a 5% fee), money order or cashier’s cheques. The remaining balance of your order is due prior to shipping or pick-up.

Standard Turnaround Time

Our standard turnaround time is 12 business days from the day your quote is approved and deposit processed. The term “standard turnaround” refers to orders which don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. If you have a specific deadline that you need to have met, please notify us when placing your order.

Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers.

Rush Orders & Guaranteed Turnaround Times

Orders that require an in-hands date sooner than our standard turnaround time are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. As an example, if you need your items 3 days earlier than our standard turnaround time for your order, 15% of the total could be added as a rush fee to guarantee the deadline.

1 Day: 5%

2 Days: 10%

3 Days: 15%

4 Days: 20%

5 Days: 25%

6 Days: 30%

7 Days: 35%

8 Days: 40%

Rush times are based on our current production schedule and do not include shipping time. Floodway Print Company will not be held responsible for shipping issues once your order has left our facility. Floodway Print Company will not be held responsible for missing guaranteed deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors or delays, or any acts of Higher Power.

Cancellation

Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Rush Orders are not eligible for any cancellations.

Cancellation fees are as follows:

Within 4 days of placing your order: 30% Cancellation Fee

Within 5 days of the estimated ship date: 100% Cancellation Fee

02. Artwork

02. Artwork

Artwork Creation & Ownership

All artwork created by Floodway Print Company is the sole property of Floodway Print Company. If you hire us to create artwork for you, you are strictly paying for the labour and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing, that is not being created by Floodway Print Company, is owned by you or its rightful owner, not Floodway Print Company. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Digital Mockups

All mockups are produced for reference only and remain the property of Floodway Print Company. Mockups are to confirm placement details (front chest, back bottom, sleeve, etc) only.

Due to the massive variance between brands, sizes, styles and other factors there may be a variance in the size of a design on a mockup on relation to the garment. Designs will always be printed to the size spec on the quote. If no custom size specifications are provided the design will be printed to our in-house standard size for the placement.

All distribution of mockups must credit Floodway Print Company.

Art Preparation

Art not supplied in print-ready format, as specified in our Art & Design Guidelines section, is subject to be billed at our current rate. We will always give you an estimate before doing this work, if it’s required. Any art preparation done is the property of Floodway Print Company. For example, if you supply artwork for your order which is not ready for print, you do not own the print-ready art file. That colour-separated file is the property of Floodway Print Company, although the artwork itself, is still your property.

Art Approval

All artwork must be approved via a digital mockup attached to your quote. Changes to the artwork after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

03. Garments and Blank Apparel

03. Garments & Blank Apparel

Out of Stock Items

Floodway Print Company will not be responsible for items that are out of stock. All purchasing of product is done on an order­-by-­order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time clients receive a quote to the time clients finalize the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Style Change Minimums

Garment choices are limited to one style/colour per 25 pieces. Additional styles can be added to a print run for a flat-rate fee of $10 per style. Changes to the Ink Colour are priced separately.

Manufacturer Defects

Floodway Print Company is not responsible for manufacturer defects such as garment colour inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment.

Garment Subjectivity

Floodway Print Company will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample prior to finalizing your order. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.

04. Printing

04. Printing

Minimums

For the most accurate print minimums, please refer to our Products & Pricing page. Contract Orders are subject to a minimum of 25 pieces.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as separate designs and priced as such.

Seam, Collar and Zipper Printing

We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

An image size printed within 2 inches of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Wash Down

We perform washing tests on all of our processes to ensure durability and longevity. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.

Reorder Ink colour

Due to the nature of screen printing ink and different fabric lots, we cannot guarantee exact ink colour matches on reorders. We will make every effort to match the original colour as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep custom ink mixes on hand if possible.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2” below the bottom of a collar, a 3/4” standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend “machine wash cold, tumble dry low” for all prints. All goods should be washed before wearing.

05. Samples

05. Samples

Style Change Minimums

Custom and Contract Orders can have up to two styles / colour garments per 50 pieces. Additional styles / coloured garments may carry an additional fee depending on materials, difference between colours, and other factors.

Printed Sample Policy

Printed Samples are available with the following pricing and terms:

$30 for the first colour and $25 for every colour thereafter. Plus the retail cost of the garment.

*Additional locations are considered additional colours.

Sample Credit

A complete credit of the sample cost is available if an order for the full production run is placed within 10 business days of the sample shipping out of Floodway Print Company’s facility or being available for pick up. In order to receive full credit, the art must stay exactly the same, thus using the same screens. To receive 100% credit, the sample order value must be less than 20% of the full production run’s order value.

For example, if you ordered a sample with a single colour print in a single location, the cost would be $25, plus the cost of the garment. To receive a full $25 credit, the full production run must have a value of at least $500 (excluding shipping and applicable taxes).

06. Packaging & Shipping

06. Packaging & Shipping

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify our team immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Shipping

We ship via Canada Post. Additional insurance is available. A tracking number will be sent to you shortly after your order has left our facility. Floodway Print Company will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Floodway Print Company assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.

Split Shipping

We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

Packaging

All shipped orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

07. Contract Orders

07. Contract Orders

Custom vs. Contract Orders

We define custom orders as orders in which we’re procuring the blank garments.

For orders where our clients supply the blanks the order type is called a ‘Contract Order’ and subject to some slightly different policies, guidelines and pricing. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract Orders as well.

Payment Terms & Turnaround Time

Contract Orders are held to our Standard Turnaround Times and must have an approved quote paid in full to be considered a submitted order.

Rush Fees may apply to Contract Orders needing a quicker turnaround time than what our Standard Turnaround Time offers.

The countdown for Standard Turnaround Time begins upon the approval of your quote, payment of your invoice, and check-in confirmation of your supplied garments.

Garment Check-In

We require an itemized list of each style, colour, size, and quantity being delivered. We will check the delivered quantity with the stated order quantity to ensure the proper amount has been received.

Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

Set-Up Fees & Order Minimums

Contract Orders are subject to a $40 set-up fee, per colour. Contract Orders do not qualify for waived set-up fees at any quantity.

Contract Orders are subject to a minimum order quantity, with one style garment in any variation of sizes per order.

  • Orders with a single-colour print in a single location are held to a minimum of 25 pieces.
  • Orders with multiple print colours, or multiple print locations, or both, are held to a minimum of 50 pieces.
  • Orders with 4+ colour prints, or CMYK Process prints are held to a minimum of 75 pieces.

Spoilage & Under Run Allowance

Custom printing is an art form, We are experts at our craft and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. Our overall spoilage rate is less than 1%. However, printing mistakes can happen.

All of the garments we carry and supply are tested in-house to work with our processes. We cannot make this same guarantee with garments that we do not source ourselves. For these reasons, Contract Orders carry no guarantee on print, or garment.

We advise clients to supply +3% of the total amount of garments as a spoilage buffer if a specific quantity is required.

Contract Orders do not qualify for any refunds, replacements, or credits.

08. Miscellaneous Information

08. Miscellaneous Information

Removing Manufacturer Tags/Labels

If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order. Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.

Removing Tear-away Tags/Labels

If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam.

Blank Apparel Orders

If you choose to order “Blank Apparel” before placing your full production run, you will be limited to 3 garment pieces at full retail costs. These items are non-refundable.

Social Sharing

We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them on our website and via social platforms, such as, but not limited to, Instagram, Facebook, Tumblr, and Google+. Please be sure to notify our team when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes.

Reorder Screen Credit

Since we do not charge screen fees, we have a screen reorder credit for reorders placed within 6 months from the last run of the same art. The artwork placement, dimensions, and ink colours must be an exact reorder with no changes. Standard Order reorder credit is $10/colour.

Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Late Charges

Any orders that are late on payment by 20 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.

Returned Cheques

There is a $30 charge for returned checks. The subsequent payment must be made with cash, Interac Email Transfer, or a cashier’s cheque.

Terms & Conditions

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice versa. Floodway Print Company reserves the right to change its Terms & Conditions at any time without notice.

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is simple and easy for both of us.

Holidays

Floodway Print Company observes all statutory holidays. These days will not count as production days towards turnaround times.