Fundraiser Pre-Order Online Stores

We are thrilled that you have chosen to sell your merchandise with an online store!

To ensure the smoothest possible experience for you, we have set out clear terms and conditions.

If you have any questions or concerns, please fill out the form to get started or reach our to your Printing Pro directly.

TO START YOUR ORDER

These terms are an agreement between your organization and Floodway Print Company pertaining to your online store.

Floodway will furnish, fulfill, and maintain all online services related to the store if all requirements are met.

REQUIREMENTS

Minimums

Per our agreement, if at least x25 pieces per design are not ordered by the end of the store, the orders will not be fulfilled and the store will be canceled.

If the agreed-upon minimums are met, we will fulfill order.

We will notify you via email or approximately 3-5 days before the closing date, to inform you whether your order will be fulfilled.

Under no circumstances can we fulfill orders that do not meet the agreed-upon minimums. However, we do our best to provide a minimum of 3 days notice if your order does not meet minimums. Contact us immediately if you are concerned that your store is not going to meet minimums.

Store Duration

Your online store will run for two weeks. We will contact you to inform you of your store’s status.

Under no circumstances may we extend store deadlines. Please ensure that the dates above do not conflict with your organization’s schedule.

POLICIES AND PROCEDURES

Misprints, missing items, and errors.

Floodway guarantees 90% accuracy on this order. We will refund up to 10% of the order value in the case of misprints or missing items.

For misprints, the garment must be returned to Floodway within 14 days of the online store closing. A misprint is defined as a defect that is a direct result of a production error at Floodway.

For missing items, the garment must be requested through your account rep within 14 days of the online store closing. We will refund missing garments or replace, if possible. A missing item is defined as an item that was purchased and accounted for but was not received by the customer.

We assume no liability for errors made by you or your customers, including:

• Sizing errors (i.e. customer puts in wrong sizes)
• Customization errors (i.e. customer enters wrong name or number for customization)
• Shipping and address errors (i.e. customer inputs wrong address for delivery)
• Customer dissatisfaction (i.e. customer does not like colour or material)

REFUNDS, RETURNS, CANCELLATIONS

Customers may cancel orders at any time before the store’s closing date. They must contact us directly via the contact form on your store immediately with their order details.

You may ask to cancel and close a store at any time.

We do not offer any refunds or returns once a store has closed. In the case of an emergency, we may be willing to work with you to make arrangements to delay delivery or production.