15 Oct Can I submit an order by phone? Or only by email?
We’re still a small team, so to serve as many customers as thoroughly as possible, we don’t take phone calls. The best way to reach us is by email. If you don’t have a thread started already, please fill out our our contact form to get started. We ask that you refrain from sending multiple emails, as it will not result in faster service and will place your email at the bottom of the queue. Be sure to follow us on Instagram as well, where our Stories are regularly updated with answers to popular questions.
We take email communication seriously! There are two main reasons we process all orders by email instead of by phone:
– Phone calls demand immediate responses, which aren’t always the best responses. Email lets our team take a moment to gather the necessary information and consider all of your detail before drafting a response. We’re a small team too, so it can often be tough to get on the phone when the press is spinnin’.
– You can’t go back and review a phone call. Each order has its own unique set of variables between the garment, sizes, colours, designs, and print process. It saves a ton of time (and potential headaches!) to have a written reference.
Email threads are best for exchanging detailed information so that we can nail the expectations for your order.
Unfortunately we cannot book any orders by phone at this time. Please contact us by email.